If you need help establishing an account or encounter problems logging into an existing account, please contact HQ AER at 1-866-878-6378 for assistance.
We are going to ask you to disclose confidential and personal information to process your request for AER assistance. Your information is SAFE and SECURE on this website. Information collected during the online request for assistance is used to establish a loan or grant. AER does not sell any Personally Identifiable Information.
You are not required to complete this online form to receive assistance.
Ways to Repay Your Loan
Payroll allotment through Defense Finance and Accounting Service is the most convenient way for Soldiers to repay their zero-interest loans. Contact us to start, stop or modify your DFAS allotment.
Online payments are safe and secure. Click the button below to visit our online loan repayment portal.
AER accepts personal checks, cashier’s checks, money orders and electronic bill pay from your personal bank. Please include “Army Emergency Relief,” our address and your Client ID with your payment.
Mail payments to:
Army Emergency Relief
Attn: Loan Management
2530 Crystal Dr.
Suite 13161, 13th Floor
Arlington, VA 22202
Soldiers with AER loans who are eligible and fulfill the requirements can gain credit toward their loans by:
Specialists/corporals and below can receive up to $500 and sergeants and above can receive up to $250 on their current loan balances. Credits will not exceed the current balance of the loan.
Click here to go to the Army G-9 website.
Yes, you can call us with your bank information and we can set the payment up for you. Phone: 866-878-6378
DSN: 329-2768
Army Emergency Relief
Attn: Loan Management
2530 Crystal Dr.
Suite 13161, 13th Floor
Arlington, VA 22202
